Perhaps it's time to ask ACCC for help.Bad Customer service, slow speed and bad connectionHave been an exetel customer for almost a year now (after ignoring all the terrible reviews I read on here),Was a happy customer till i had to move house.
You must be a registered member of Optus will now offer 100Mbps and uncapped 5G home internet products
By the time they had replied, days had passed and the outage was over.Was a happy customer till i had to move houseThe connection is poor. The huge storm on 13/12/19 on the Gold Coast damaged the equipment of their supplier, the restoration of the service took 4 days.
On-Demand Webinar: How Poly and Microsoft are Embracing Future Work Environments Telstra Gold Coast No problems at Telstra Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet. The call dropped out twice and instead of them...Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. I tried email support, and they wanted me to call them. It would be great to hear something from exetel to keep me informed of progress, if any.We keep getting outages lasting from 5 to 60 minutes, unplanned outages on metro Adelaide.l some level of respect, right now, i would say that they are just rude inconsiderate and exetel doesnt know how to do business in australia. !Now that I had to move to a new place, they want to increase the price of my plan by 50%.
All Rights Reserved. I have wasted far too much time trying to get help so have eventually left. Doing anything with these guys is hard. However these is an unexpected cable outage atm. [On-demand replay]: CTO Insights: Solving the new data challenges[On-demand]:Delivering transformation that complies – IBM Cloud for VMware Regulated WorkloadsOptus has attributed a "router issue" to a telecommunications outage that affected fixed and mobile data services in parts of Brisbane, the Gold Coast and Sunshine Coast this morning. We called them up they investigated, told us it was a major issue and they couldn't tell us when it would be back online. No boring lock-in contracts. Several ISPs and connectivity providers confirmed issues in status notifications to users. NBNco are currently investigating a HFC outage affecting Southport users and possibly surrounding areas. Telstra Outages.
If Exetel seems down for Internet,Phone,Mobile,Pay TV,IP TV Gold Coast find out … just another money grabbing company.
Just get AussieBroadband .. easy to deal with and have brilliant Australian call centres to answer you calls very quickly.. minutes and not hours. After many email exchanges and the new owners losing confidence and getting extremely frustrated they ...I had the nbn50 but the speed was never over 30 :/ and the connection was not reliable.I was most of the way through signing up and cancelled the service due to Exetel's inability to follow up in the time-frame that they promised.RE exetel NBN VOIP for landline: I'd be very grateful to know what people's experiences re reliability are , please?
Got a news tip for our journalists? They do not respond to contact forms or e-mails and do not call back, and that makes me have no confidence in this company should I need support for an account or technical service issue.All had gone smoothly up until last weekend, good speed, cheap, no drop outs, just great internet.
When you order your service, you can choose to transfer your existing phone number to Exetel Home Phone (VoIP) service. $10/mth Unlimited Home Calls. in my mind customer service is the most important aspect of any service, and because of shoddy pressure tactics, rude customer service personnel, i had to take an early cancellation fee of 247 AUD (random number chosen by exetel) and dispute it with the telecommunication ombudsman, exetel then rectified the problem within 2 days.The customer service has been inferior to other providers that I had.The NBN service has been faultless to date but there will be a time I'll need to call you for support and I can already tell that I'll be switching to a competitor once the contract is up.went with another telco. Their excuse? When she’s not trying to get the latest news scoop, you’ll find her pinning home decor inspiration, watching repeats of Law & Order, or getting riled up over the NRL.Emergency crews have also been kept busy with a number of swift water rescues across the city. I thought I would give the little guy a hand but it shows that that cannot deliver.Terrible service and billing platform!!!
Gold Coast trams were also suspended due to the outage, however have since resumed.
I tried to call tech support.