The last time, Optus denied I even had a problem. Compensation requests would be considered on a case-by-case basis, Optus said. However, what usually breaks is not on the NBN, but they could easily make up a story that it was. For example, if a customer with an Internet service experiences a week-long outage, they might be entitled to a couple of forms of compensation. FONT SIZE: A+ A-EMAIL. Make sure to report and "downvote" such posts. I just scanned the NBN terms and they say Optus is not responsible for anything on the NBN. I want to claim for compensation for the loss of my income. My father's Optus ADSL seems to break every year for a couple of weeks. Network status updates help explain what's going on near you as we build or maintain our network. Optus customers cut-off by the Queensland telecommunications black-out yesterday may be able to seek compensation from the company.
If the NBN shuts up shop Optus would still be on the hook to all its paying customers.
Last time he said the wires at the junction box were mysteriously disconnected.Looks like you dont have a business grade service with set Service Level Agreement on Uptime.Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.If internet is critical to your business then having a SLA based busienss plan and redundancy such as mobile broadband is key.View your usage, get billing support and much more with the My Optus app, download itIf you want reliable service to run a business, you either need a failover system, like 4G, or use a company that has a policy of fixing faults, or supplying failover, and actually being available on the telephone.Financial compensation refers to the act of providing a person with money or other things of economic value in exchange for their goods, labor, or to provide for the costs of injuries that they have incurred Many called for compensation for the time without service. Optus customers on South Australia's Lower Eyre Peninsula are calling for compensation, after the return of mobile phone coverage to the region. PM's plan to have more Australians come home slowed by National CabinetHe says about 20 missed calls and 20 messages will impact on his time, with a possible loss of business.Man searched Google for murder sentences in Australia two days before killing Sydney housemateAirlines to collect 'mandatory manifest information' to assist COVID-19 contact tracingCoverage resumed yesterday, after wild weather on Tuesday knocked out Optus towers, with the telco saying weather problems hampered repair efforts.Stacey's aunt was going to miss her wedding, until Queensland announced it would open its borders'Highly suspicious' suicide of girl should be referred back to police, NT coroner's court hears"Once it's come back on I've had about 20 missed calls and 20 messages to follow up, so you have to put everything aside and certainly it's going to impact on your time number one and potentially loss of business.
Also it seems some compensation will be forthcoming. Please stand by, while we are checking your browser...Please complete the security check to accessIf you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.
A major internet outage hit Optus customers on the National Broadband Network across the country on Sunday. 2020-07-21T08:34:47+00:00 @isabelledeville @Optus I’ve had issues with my internet since WFH and looking into it it seems to be the router as everything works perfectly though an Ethernet cable. So hopefully things get resolved soon, but at least the Optus customer service experience was very good. The company said it would provide another update on the outage at 8pm tonight.
Ben Hocking. Find out more about our policy and your choices, including how to opt-out.“Maybe an SMS notifying your customers of the outage would have been nice,” wrote an Adelaide man.news.com.au — Australia’s leading news site Telstra for example now offer built in 4G SIM backup for when their landline network goes down.I am running my business 100% on internet and I have no interent for the last twe weeks,and hence, lost my income. But plenty of customers say otherwise. Compensation sought after Optus publishes personal details of 50,000 customers in massive privacy breach. Because my Optus 4G is going so slow - two phones, one iPad, all Optus SIMs- and there’s no Optus outages or work being done in the area. @amoloch007 @Optus is there an NBN outage in Dandenong 3175? Because this problem is beyond our control, Optus is claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation or damages for any equipment delivery delays that result in a delay to a telephone service connection or rectification during the period 06 May 2020 to 24 May 2020 Topics: mobile-phones , information-and-communication , telecommunications , port-lincoln-5606 , … Hey everyone - I live in the inner west of Syd and my internet connection unexpectedly dropped out.