Restoring to a previous point replaces theHow to restore Windows to an earlier copy.If you're Internet is still not stable, before following any of the following steps, we suggest contacting your ISP to make sure the problem is not on their end.
If you make a complaint, you will be allocated a case manager and if nothing else, your issues will be treated as an on-going problem.Sorry to hear you are still experiencing difficulties with your service.I have what I would call a standard configuration with a printer being my only peripheral device, along with my monitor and modem.I've been on Bigpond Elite Liberty 200gig Cable since May 2010. A new wifi router, which has been charged to my account but the issue of dropouts goes on and on. To check this you need to connect to your network another computer or a tablet or any Smartphone and try with the same internet connection. Other devices laptops work fineHad technical help online, two techs visited residence and exchange, checked pits etc.I am not doing anything complicated (am old and non-technical). On a side note, when I'm playing a multiplayer video game, the connection never seems to drop out so I'm abit confused about if its dropping out when it seems to be. At first it dropped out on my so ...You need to lodge a formal complaint with Telstra and be given an SR number, otherwise everytime you ring it will be treated as a new issue. Everyone who has this issue is ultimately (after the same line isolation etc etc) put through to a Level 2 person, who have gone to bed after 10 pm. We do have a system in place that will escalate faults that have been reported several times for the same type of issue, so please do keep letting us know about the issue so that we can report the fault and escalate as appropriate.I did call tech support several times a while ago, waited ages, and got told to unplug everything, wait a bit and then plug in again. In the above thread most of these posts are discussing a Cable connection, however it sounds like your connection type is ADSL, because you've mentioned the need to perform a line isolation test. Driving me crazy and each party apple or telstra dont want to take any action. But I can buy a mid-range modem for $150. Brilliant when kids are doing homework or you're just at the crunch moment of an Apple TV movie. We constantly get drop outs. I have the exact same issue for 4-5 weeks now, multiple different customer reference numbers so it seems like a chain of new complaints. Re: Internet constantly dropping out In response to Nuggetshouse When you lodge a complaint, the case manager that is assigned will review the history, seek advise from the technical team and discuss what resolutions are available. I dunno .... but they are throwng a great deal of resources at trying to shut down the complainers and making people such as you toe the line and not admit there is something amiss ....just recovering from another drop out ..... those ones that telstra say dont exist .... still have not had any word from my case manager who was to ring me on friday and check on progress of this case ... their refusal to admit there is a widespread problem is alarming ... as is their refusal to accept responsibility for a situation that affects so many people .....They will need to go through standard troubleshooting processes before escalating this to a technician to attend.I expect it is the network, especially in my area, where there are constant problems, as advised by Telstra.If you continue to experience disconnections, report your service to Tech Support on 133 933.Internet connection drops out daily - often several times. I rang telstra and got confirmation of my SR number 1-10167117688008 and they just said they would call back ... no call yet ...Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.Ok I've spent hours on this so far so I need to be brief.We had a really good fast connection with T ...I have tried and tried to get through to technical support but the wait times on the phone are always ridiculous.Is there a solution out there for this?