The support team is easily accessible. Best POS on the market. TouchBistro also makes efforts to engage with customers who complain about the POS on review sites.Thanks so much for your kind words about TouchBistro! The ease of use and adaptability has made this software a key asset in the operation of our overall day to day.Blows our old POS system out of the water. I would like to mention that if you want to process debit cards in your restaurant, your guest will have to leave the table to process at ethernet tethered terminal. TouchBistro is a little different in this respect, as it offers custom hardware packages. The functionality is superb and the flexibility of creating you’re own personal layout makes it easy for visual learners. Thanks for the review. We use Touch Bistro with First Data – Daily reconciliation is a time consuming process where we need to manually align our TB sales with the debit/credit terminal. Don’t hesitate to submit any product or feature requests you might have – we take them all into consideration when improving our product. !Love Touch Bistro and working with iPads in our shop! This feature is annoying and not congruent with service oriented restaurants. It charges a $200 setup fee for installation assistance and training.
The ease of functionality and systems are great. I can’t tell you how much time and money this system has saved us!Touch Bistro was great when they spent hours trying to convince us to use their system.
The system is not flexible at all and takes WAY too many steps when you are trying to do anything mildly out of the ordinary. After the first of 4 training sessions in setting up the system I realized it wasn’t going to work for us. Larger businesses that have more than 10 iPads may want to shop around for an app with a more expensive licensing fee that allows for unlimited devices. It’s simple to navigate and attractively designed with a fresh color palette. Definitely feels like you have the big-company support with the small-company personal feel.Software is easy to use, easy to set up, easy to train my staff on – been very pleased with it!The Best Small Business Credit Card Payment Processing Companies For 2020Get quotes and make apples-to-apples comparisons across multiple lenders easily. We used it for one month with a few hiccups. Picture this instead: Staff walking the line, taking orders and payment ahead of time, so when the customer reaches the counter, their coffee is waiting and ready to go.Caveat emptor. By the server’s placing the orders at the table, there are only minor issues with customer’s not getting the properly ordered item. And very through. When I asked for a manager I was simply told one was not available. TouchBistro blames Moneris and Moneris blames Touch Bistro … isnt’ that a fun game running back and forth between the two ?! Been with them since the beginning and have seen the constant changes and improvements. I rarely get anyone on the phone and have to leave a message. There were so many issues with it: functionality, customer service, constant server issues (nope, not my internet), inaccurate reporting.
One of the best systems to have!TouchBistro has been a great change for our store.
will admit to being a bit skeptikual of customer service/ emergency service but have come to find that touch bistro understands efficiency while resolving any issue. You call but no one will answer after leaving you on hold for quite some time. The company has also bulked up in the past year or so, adding better in-house inventory and reporting features to make it an even more attractive product.The Touch Bistro team is very helpful when you need support and the system is very user friendly with all the features that a restaurant could need ie. We don’t love the monthly fee, however, the system works so well we deal with it. This is not at all helpful when I have a busy cafe to run and my POS isn’t working. Employee clock in function saves a lot of time when calculating payroll.7. Check out some of the rave reviews we've received from our customers. 3. We think TouchBistro is the best POS on the market.
The best feature we’ve found good use to is the virtual menu. Their customer service phone lines tend to be busier than they should be, but they always respond directly to you within 24 hours and have solutions that don’t keep you guessing. We plan on using the same software on our next restaurant we open.TouchBistro is intended for the restaurant industry and is ideal for food trucks, cafes, bistros, bars, pubs, and casual or fine dining — any business that serves edible products.Advertiser Disclosure: Our unbiased reviews and content are supported in part by My guess is price increases and support being difficult to reach when you need them.Comment moderation is enabled. TouchBistro was the perfect fit. Customer service used to be slow, but never as miserable as it is now. Thanks!Keep in mind that, although your TouchBistro wireless network does not require Wi-Fi or an internet connection to operate, your payment gateway We currently use the Touch Bistro app and are generally happy with the product. start with Touchbistro ServeDesks.com RMSNo, it does not “store data” on an AirPort Extreme or AirPort Express, because those devices are only wifi routers without storage. But don't take our word for it. Buyer beware!!!!!!!!!!!!! The reports are great and very helpful when making menu changes and pricing decisions.
They respond to me immediately when I have a problem, and I have the sales rep’s cell number for emergencies. Although, I would certainty take this one step further and say that it will drastically interfere with sales. Access to 24/7 support through multiple channels is a great thing to have with any POS. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TouchBistro reviews across a wide range of social media sites. 2. oh wait there is not two good things about this system.The bad:1.